Poor quality food and service

<p>Today 28th April around 2pm i went to ocean basket in eastgate mall for late lunch. I was served by waitress Bertha who constantly abondeoned me. My order number 23 of fish, prawns & rice as well as sushi was not the best. the rice was burnt and i informed Bertha. She asked if she could replace me with chips and isaid no thanks as i was not willing to eat potatoes. I asked hr to inform the managerthat the rice was burnt, she smelt it and acknowledged the burnt smell. to my dismay no one came to apologise for this poor food till ileft. i asked Bertha who she told about my complaint and she mumbled some name i could not hear. Then 1 waiter told her in Zulu what name she must mention to me and i cofronted him saying i am Zulu speaking as well despite my complexion and i could hear what they were saying. He tried to be defensive out of embarrassment. i really lost my cool and asked Bertha the waitress where the manager was and she just stared at me. i paid my bill and left the store fuming for the disrespect and disregard shown to me. I asked why they could not resolv my complaint at the store rather than letting me go off and complain on the internet on a public forum if they caredabouttheir business? i got no answer and im seriously angry and unhappy. i want to speak to management about this matter.</p>