1 reviews | Active since Sept 2023
Poor customer service and false advertising
Went to Ocean Basket vangate mall last night. The worst experience ever, bad customer service, when we arrived there were many tables open but waiters made us wait by the door for a while first, got to our table and wasn’t even offered a menu. Our complimentary snack came 30 minutes after ordering while people who came long after us got theirs first aswell as their drinks, our food came 50 minutes later and looking at the picture of our meal there was something missing from our plate that shows in the picture. Also we took the R150 platter, doesn’t look anything like the picture, we got half the portion that was displayed. Showed in the picture a full size fish but we only got half and 7 chips, the amount that had to be on one plate they divided onto 2 plates. I will never choose to eat at this place again.
