Poor CS Mr GM

After already receiving the worst customer service from KFC i decided to take my family to ocean basket, this after i had already puchased drinks at KFC not knowing things would turn out this way, we made our way there and we placed the SEALED coke bottles on the table, the waiter brought our menus and left, at this time my wife took my to use the bathroom and the waiter then returns and politely says, sorry my general manager asked if you could remove those bottles from the table (she was very polite) and at the same time in the corner of my eye i could see mr GM slowly walk towards the back of where i was seated to see how thinga would unfold when the waiter came to. Anyway i responded politely and said sure no problem and I apologised. Then something crossed my mind, I was easy going to spend well over R800 if not more, because i always order the same food when going to OB amd i thought to myself if this GM is willing to lose business because of x2 cokes (R32) then so be it. Had he the decency maybe to come speak to me himself i might have explained the reason for the 2 cokes and poor service received by previous store but he wasnt bothered.

After the young lady gave me the message, she returned to the kitchen and came back with a basket of rolls and butter etc as they do, my wife returned with the kids and we politely took our goods and left OB, mr GM eyes lit up and he stood up strait, probably wondered whats going on.

My reason for raising this isnt about the young lady asking me to remove my items, its because people today (GM) lack good customer service skills and we as a Country have become so accustomed to poor service received or lack their of we accept it, sorry not me.

Please send mr GM for training