JB
Jaques B
1 reviews | Active since Mar 2009
08 Jun 2019, 20:40
**** place. And I will tell it to the world
I dont like ocean basket to begin with, but my daughter love seafood, so to treat her I take her to ocean basket. Tonight my wife and daughter ordered a platter for one each. It was cold when it arrived at the table. My sushi that is suppose to have salmon# was probably hide and seek with me because it was nowhere to be found. They are over priced and the quality of there food is questionable. They are a disgrace to what good seafood should be. Kung-fu kitchen does a way better job, and they are half the price
To top it, the manager gave me a R14.50 discount on my R530 bill. It is a flippen slap in the face. If he have me nothing I would've been less insulted
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Jaques B's updateReviewer Update
26 Jul 2019, 09:04Well, they at least phoned me, which they could've, frankly, kept to themselves. They lady told me that she will phone the branch and get their account of what happened and get back to me. Phoned me the next day to tell me that what I said was true. REALLY?? No way.
What happened with Customer Satisfaction in this country. If you mess up, make the customer feel better. How you ask? By providing them with a voucher to go and eat at there restaurant again to try and make up for it.
As I was insulted by the R14.50 discount I received for their ****py sushi, so am I with the poor customer service Ocean Basket have. And you know what, I'm not the only one that feels that way. It is actually a disgrace to Proudly South African.
What happened with Customer Satisfaction in this country. If you mess up, make the customer feel better. How you ask? By providing them with a voucher to go and eat at there restaurant again to try and make up for it.
As I was insulted by the R14.50 discount I received for their ****py sushi, so am I with the poor customer service Ocean Basket have. And you know what, I'm not the only one that feels that way. It is actually a disgrace to Proudly South African.
JB
Jaques B's update26 Jul 2019, 09:04
Reviewer Update
Well, they at least phoned me, which they could've, frankly, kept to themselves. They lady told me that she will phone the branch and get their account of what happened and get back to me. Phoned me the next day to tell me that what I said was true. REALLY?? No way.
What happened with Customer Satisfaction in this country. If you mess up, make the customer feel better. How you ask? By providing them with a voucher to go and eat at there restaurant again to try and make up for it.
As I was insulted by the R14.50 discount I received for their ****py sushi, so am I with the poor customer service Ocean Basket have. And you know what, I'm not the only one that feels that way. It is actually a disgrace to Proudly South African.
What happened with Customer Satisfaction in this country. If you mess up, make the customer feel better. How you ask? By providing them with a voucher to go and eat at there restaurant again to try and make up for it.
As I was insulted by the R14.50 discount I received for their ****py sushi, so am I with the poor customer service Ocean Basket have. And you know what, I'm not the only one that feels that way. It is actually a disgrace to Proudly South African.