Pathetic service from management and poor poor food

The most horrible service ever I have received. It was my birthday and we are from Jhb on holiday in Cpt, we order the full deck platter, literally within minutes the food was given to us, even before we got the complimentary bread! We eat at other OB, that platter takes between 25 to 30 mins to prepare, so, this platter was just sitting there!!! The food was cold, it was not nice, we had to send it back, they said they reheated, was still cold. This was just horrible, can you imagine eating COLD PRAWNS??? And then, its your birthday, we chose OB, there was an OB in Blougberg where we stayed, there were other places and V&A, we chose OB and to receive this kind of service was just pathetic. We asked for the manager, the gentleman at the kitchen was standing there, and he never came to us yet he knew our issue. The waitress did not know what to do, she kept apologizing and she went back the 2nd time to this manager (sadly, he should not be a manager within your Brand as he really does not care about food preparations, about customers or providing excellent customer service) He just didn't care, he even walked past us and did not care to come talk to us about the issue - is this the level of service? Leave alone the poor food??? Is this the kind of managers you have at OB V&A? Is this is what OB brand stands for? I mean, common courtesy would prevail and the manager could have apologized to us and it was my birthday and this pathetic service. Sad, in this day and age you still treated like this and treated differently!!!