Pathetic management of branch and customer service s****s

<p>We booked a table for 20+ on Friday night at Ocean Basket Camps Bay for my brothers birthday.</p> <p> </p> <p>Firstly the waiters were very *********** despite us requesting two waiter they could not manage the process by getting glasses on the table and cuttlery, ect. </p> <p>Secondly we ordered sushi as a starter and were only told they were out of sushi by the time the main meal had arrived. When we asked the waiter about the starter they advised they told the manager when the order was placed to explain to us why there isnt anymore sushi.</p> <p>The manager only arrived after we ate to apologize and said as a solution they have taken it off the bill. He had no answer as to why he is only telling us about the delay and no sushi post our meal..Really?</p> <p>I then ordered a take away hake, calamari and top up prawns for my partner to take home and when we got home we realised there was only hake and prawns although i paid for the calamari.</p> <p>Over and above that one of the other ladies found a bug floating in their water.</p> <p> </p> <p>Now furious i called the manager at the store to which he asked me to drive all the way back to camps bay the next day for the calamari. Are you even serious? drive 20kms to get a R50 value calamari.</p> <p>No i'm sorry or explanation of why this happend or why you have bugs floating in the water.</p> <p> </p> <p>I told the manager that he has no customer service or management s****s whatsoever and still has no offered a solution that i am happy with or even apologized or expalined the reasons for the bad service and inability to order the correct amount of stock before a weekend.</p> <p>Over and above that it was Cycle tour weekend..</p> <p> </p> <p>My question to your HeadOffice.</p> <p>How do you place managers? how do you train them? who manages your ordering process?</p> <p>There is a reason why we went Camps Bay. assuming the service and quality is aligned to the international market but after Fridays experience i doubt your store there will be open for much longer considering teh above.</p> <p>Over and above that there were 25 people that had a very bad experience who on average go to Ocean Basket at least 4 times a month. They will now tell the whole of Cape Town about their experience and the you can calculate the customer lifetime value of this loss to your business.</p> <p> </p> <p>i am yet to receive a call from the manager of Camps Bay who promised to call me the next day with a better solution.</p>