Overall bad experience

I am very sad to report that we have had a very bad experience dining at your establishment this weekend at the Grove Mall in Pretoria (03/09/2017).

First of all, we ordered two glasses of your "house wine", and it was horrible. My suspicions were confirmed when I asked the waiter and he then confessed it was boxed wine, and we could actually taste it. And to charge us R30 per glass?? Really??

Next, I ordered the "Calamari 3-ways" item from your menu. And we waited for about 30 mins plus until the manager came to apologise about the delay, which we appreciated, only when the food finally arrived, I only got calamari tubes..so in actual fact "Calamari 1 way" We had no more time to send it back because we bought movie tickets so I just had the meal. I am not busting the taste of the meal which was good.

Then when we finally asked for the bill, it took at least 20+ mins for us because someone decided it is a good idea to go live with a new POS system over a weekend? The staff were in total disarray, I counted 6 waiters standing around a till at one stage. Only for the waiter to bring us the wrong bill first and we had to wait for another few minutes to finally settle our bill and get out of there.

I am sorry but after this mess to still pay R360+ for wrong orders and box-wine..?? Ocean basket will not be seeing me or my family back ever again. It is very sad because I used to love your food and the service...but this was overpriced and not worth it at all.