Ocean Basket Waterfront. Complaint about poor Quality Food & Poor Service.

Ocean Basket Waterfront. Complaint about poor Quality Food & Poor Service.

The Below Email we sent a day a ago to Ocean Basket Water Front.

Not even one reply or assisted after what horrible food they served us.

Good day Ocean Basket.

I wanted to take this matter to the head office because this is absolutely a rude awakening.

I was invited by a friend to ocean basket waterfront this pass Saturday the 16th of December 2023,i arrived about after 6 pm or before 7 pm even, I paid the bill at 20.03 pm, I am very unhappy about the type of food that was served to me and my friend, the prawns was soggy and not what I expected it to be, the calamari was getting hard on the platter, the service of the waiter in question was absolutely the worse, the whole platter to me was just a nightmare, I don’t come to ocean basket restaurants was there for the first time in many years as it was a invite, as a health and safety officer, I tried to keep myself intact of the attitude and the food served.

See the bullet points that I feel as a paying client is not good food quality and service.

1.The platter came way to quick to us to be served, was this even made fresh, because the prawns were absolute terrible, I asked about it, was just told some story about it, at no point in time was there a manager even called to address the issue, it’s like no one even cared enough to check up on our table, for me coming there for the first time in many years with a lady that is a regular at ocean basket branches, I take this as very poor food quality and service, what a waste of money this has been for me,R600.00 wasted on the worse seafood that I have ever had, coming from far to sit and have this type of food is just not right, I wish I never came there or consumed this food, I was sick the whole Saturday night with tummy pain and nauseas, this was the only food I had the Saturday. 2.We asked for a top up of bread rolls, I didn’t need to be reminded that I must pay R2.00 per Bread Roll if I want more, never in my life did I feel so distress for just asking for bread rolls, as I am there already to pay for good food and service. 3.The Calamari was already darker on the platter, the calamari tubes were tough and getting harder on the platter, here was something wrong, to me it felt like this platter was like a stand over platter, this platter food was not fresh as I as a paying client expecting it to be. 4. I order a cooler 1 Litre that was showing on the menu R90.00 and when the bill came, I was charged R147.00 I think.

5.I only received the small little slip from the card machine I didn’t even get a slip with all the details on.

6.In Essence this whole order and service was absolutely disgusting, how is it right that its ok for your restaurant to serve us such food and still must deal with their attitudes.

When we left the gentlemen at the door asked us how it was,,we could only say ok..it was not ok,it was terrible,

I mean we didn’t deserve such service or treatment; I am a well-respected woman and never get treated like this to all my restaurants I go to,,as a paying client I feel unhappy to the core.

I wish I could just get my hard earn money back that I had to Pay for such terrible food.