Ocean Basket Umhlanga Plaza poor quality and service

Bought platter for 2 from Ocean Basket Umhlanga Plaza on14 Jan. Bought it as a take away order. The quality of food was extremely poor. The mussels tasted like it was gone bad. And they only half portion of mussels. The rice was over cooked. The prawns was old as it was rubbery and black. The hake was hard and dry. The chips was green. Everything was covered in extra lemon butter sauce to camouflage the poor quality of food. I tried calling the store as soon as we got home but they never answered and it was well before their advertised closing time. I sent them a msg and got a call on 15 Jan by Roanne who said she is the manager. Promised to call me back on same day after investigating the complaint. She never called on the day. Next day she sends me a whatsapp reply saying that they cannot refund due to head office policy. Very poor quality food and customer service. Would never recommend them.