OCEAN BASKET UMHLANGA = FOOD POISONING & OCEAN BASKET HEAD OFFICE = NO CARE

<p>On 30/12/2016 five of us had lunch at Ocean Basket Umhlanga. 4 of us that had the same platter sufferred with severe food poisoning 2 hours later. We contacted the branch manager to lodge our complaint and he firstly put me on hold for 8 minutes and then listened to my complaint and took my name and number and said he will call me back. His name was Rico and he never bothered to call back. He never even asked what we ate and therefore any other customers who would have ordered the same meal would be at risk of food poisoning.</p> <p>On Tuesday 3/01/2017 I called Head Office Midrand and Frieda took a message and confirmed that customer care will call me back. However nobody called back.</p> <p>On Thursday I called Head Office again and spoke to the manager Claire who confirmed that she will have the owner of the store call me. However, its already Sunday 8/01/2017 and nobody called me nor did Claire follow up.</p> <p> </p> <p>If Ocean basket Head office does not care to address your complaint, its no suprise that the branch doesn't either. I guess the apple does not fall far from the tree.</p> <p> </p> <p>It's really worrying that they did not even enquire what meal we had ordered so that they do not make other customers sick by serving them this contaminated food.</p> <p> </p> <p>We even told Claire at Head Office that should our complaint not be addressed we will record our complaint with Hello Peter. However this also did not make a difference...</p> <p> </p> <p> </p>