Ocean Basket - Suncoast Casino

Hello Peter, I am writing to express my dissatisfaction with the service and product I received during my recent visit to Ocean Basket at Suncoast Casino.

On February 28, 2024, I placed an order for the seafood platter for 2, expecting it to be served with a white sauce as indicated on the menu. However, upon receiving my order, I was disappointed to find that the platter was drenched in butter instead of the expected white sauce.

This discrepancy between what was advertised on the menu and what was actually served was quite upsetting. Not only did it alter the taste and overall enjoyment of the dish, but it also left me feeling misled as a customer.

I believe it is essential for restaurants to uphold the accuracy of their menu descriptions and ensure that customers receive what they expect when placing an order. The failure to do so can result in a negative dining experience and a loss of trust in the establishment.

I kindly request that Ocean Basket at Suncoast Casino address this issue promptly and take steps to ensure that such discrepancies do not occur in the future. Additionally, I would appreciate some form of compensation for the inconvenience caused.