OCEAN BASKET LIBERTY MALL PATHETIC ATTITUDE PATHETIC FOOD

On the 22nd September 2018 my husband, niece, sister, brother and I had been to the ocean basket in liberty Mall for a late lunch. Our waitress named nox had come to the table to take orders. Nox was not the most polite person however our orders were taken about five mins after ordering we ask to make a change and this is because for 4 of the 5 mins we could not get a staff members attention, this is an issue as its loaded already fair enough we accept this. Upon receiving orders both mine and my sisters order was incorrect so we sent it back. It comes back incorrect again we send back again it comes back again and I have a request the lemon butter sauce on the prawns is extremely salty so my request is for then to add a little garlic sauce over that to make it less salty at this point as I am explaining to nox what needs to be done she sighs turns and walks away from me, I then say excuse me I am still speaking and she continues to walk so I complain to the supervisor. It goes back to the kitchen and comes back to me by the supervisor completely redone problem now is the prawns and calamari is not cooked still a jelly like texture and colour. I am frustrated at this point and tell the supervisor to take the meal away and remove from my bill this is done. My bill comes and I request the nox collect and apologize for the attitude received as I felt that walking away from me whilst I am telling you what to do with the food I am paying for was absolutely disrespectful. She comes to the table holds her nose up in the air at this point I remain seated so the it's not confrontational and to show that I am not trying to be superior but rather I am just upset, she says Yes that's all Yes I then ask if the supervisor spoke to her she says yes and rolls her eyes at me then I call the supervisor and tell him this is exactly why I am upset it's the attitude you come back to me and roll your eyes. I then express how upset I am to the supervisor ask for the managers number pay my bill and leave. The next day when the manager Magesh is in i call I tell her my story and she advises she will look at the camera footage and call me back. Fine I except and await a response. I receive her call she apologizes for Nox attitude and says she will give me a R200 voucher so I ask can this be used anywhere as I am not from PMB and I am just there for a wedding leaving the next day. She responds no this becomes a debate as I am asking can you jot call another GP branch and make arrangements her final response is I will leave the voucher here take it if you want to the fact that you are not from here I can't do anything about..... Pathetic honestly. Then I request the business advisor's number all of a sudden he calls me and we have a great conversation he then says he will make arrangements with the OB of my choice and call me back on Tuesday 26 September 2018....... Guess what I am still waiting for that call. This was the worst experience ever not to mention the food at the restaurant being absolutely pathetic in comparison to ocean basket in Sunward Park where I usually dine where service is always 110% from floor staff to management. OB Liberty Mall shown a lack of customer service from management level I am disgusted