Ocean Basket I'd Disappointing!

2 weeks ago I ordered from Ocean Basket Bedford Village via Uber Eats. I found a piece of plastic in my food and obviously I was so disgusted and put off that I couldn't finish my meal. After complaining to Ocean Basket (since they prepared the food) I did not receive a response for 4 days! Then the lady from their head office told me that I would receive a refund from Uber Eats and she was so apologetic and so on... I then did not receive a refund and she did not phone me to follow up like she said she would. I then had to phone and phone and phone and leave messages to get a call back. Finally after 2 weeks since the incident I get a call back saying that Ocean Basket will replace my meal. I said I did not want a replacement meal, I wanted a refund (like they said i would get). She then tells me that Ocean Basket cannot refund and the refund needs to come from Uber Eats. She then says they have been trying and trying to get hold of Uber Eats but they can't... so basically... they can't do anything... and they simply don't care... So I lose ny cool and she then says she will continue to try get hold of Uber Eats and she'll give me a call back in the afternoon.... guess what? NO CALL!! I then message Uber Eats on Facebook and I got a refund within 30mins... how hard was that????? I am so sick and tired of bad service.... so thanks Ocean Basket, but you have lost a very loyal customer!