Ocean basket dropping the ball

Some friends and myself went to the Ocean basket at Silverstar for a quick brunch. We were 13 people in total. There were no other customers but ourselves even though it is a Saturday. While we were there it was still very, very quiet. Our orders was getting mixed up. Not always even getting what you ordered. We asked for separate bills as we usually do when we go out together. We were there for 3 hours everything was slow and unorganised, the waitress dealing with pieces of paper instead of a book. At no point did a manager come to our table to see if all was in order. (We saw one manager on arrival and when we left there were 2 managers to be seen) The bills were mixed up and the so called “manager” loudly complained to his colleagues about our separate bills and was also saying that it is not his problem if it is incorrect. He did not communicate or even greet us. In my opinion he should care about the bills not only for the Ocean basket clients but for Ocean basket itself or are they ok at running at a loss? The service was shocking. We were there 2 years ago. The service was lovely at the time hence we went back. We won’t be back again. How do you choose managers and besides for this one’s awful manars he din’t look well kept either. The other manager was apologetic and ended up helping us and thank you for that but what has happened to professionalism, client service, kindness and pride for what you do and the company you work for? Disgraceful and distasteful experience.