Ocean Basket Cape Gate won't refund me for their mistake on their faulty card machine

Good day,

I would like to make others aware of an unfortunate incident at Ocean Basket Cape Gate. A month ago, my wife and I ate at Ocean Basket Cape Gate. When I had to pay, the card machine (after several attempts) rejected my card saying insufficient funds. My wife paid with her card and it went through. We went to the nearest ATM to see why the card machine rejected the transaction since I have money in the account. The statement I drew indicated that the transaction had indeed gone through. We then went back to Ocean Basket and told the manager that the transaction went through. She said that it would be automatically reversed (of course not), but that if it didn't another manager would be on duty tomorrow. I called Ocean Basket the next day and spoke with a person by the name of Melanie. She said that she would get back to me and did. She sent SMS's and Whatsapp messages which states that Ocean Basket found the problem and that I should forward bank details to be reimbursed (which I did). To date, a month later, this has not been done. I sent messages to ask about any news as to when the refund will happen and the second manager said "no sorry." It is unfortunate that this incident happened since we are regular customers. The food, waiters and service in general is very good but doubt that I will visit again.