OB Kenilworth Pathetic Service

I had the most horrible experience at Ocean Basket Kenilworth Centre.

I got there at 12:23, no one at the front desk. So myself, mom and my husband waited... and waited.. and waited some more. until just over 15 minutes, someone comes and places us right at the entrance . We sit down, and we wait.. we wait for menus for another minutes. eventually a waiter called rachel comes and hands us menus, and expects us to order at that moment.

The three of us ordered. My husband kingclip combo, my mom calamari steak combo and myself a prawn and calamari combo. She leaves with our order.

Weve now been at OB for 37 minutes, with no proper welcome whatsoever.

The waiter then returns with news from the kitchen that they might not have kinglip, shes going to check. she comes back and says, yes they do have kingclip. Off she goes.

A whole 56 minutes later, she returns, with 3 hard little rolls and sauce. throws it down on our table for 3 and rushes over to another table, that has way more people, so obviously the tip would be better, so the service should be better.

Our food arrives, at 1:46pm, mine- no salt, the rice was dry. the prawns had no sauce (they ran out) and my chips had gone cold. mom- ordered calamari steak, she then gets placed before her chips and calamari strips. (too late to send it back now, we waited just over an hour for food) husband- teh waiter says, sorry sir they dont have kinglip. so he cancels his whyole order because he is really upset.

Now here is my thing, firstly, she SAID they HAD. secondly, i tell her this and she said to me theres nothing she can do. Thirdly, i express my frustration about having to wait this long to EAT and then get dissapointed when your food arrives, she literally argues with me. Saying that she will check our times when we came in and what time we got our food. I then ask her to do so and she says, she will and strides away.

I waited for the bill, she had rung up the kingclip that hadnt come. i asked her about it, she says it was his choice to not have something else. I demand to see the manager, and the manager had gone to the toilet. imagine that.

I then tell her i will calculate it myself, minus his meal. and i pay.

I request, at that moment, to see our times we came in and she refused. and adds that "You looked as if you werent gonna give me a tip anyway, why should i waste my time on you"

imagine my frustration, at this woman who had just said that me.

Please OB, do something about the pathetic service at your branch in Kenilworth