Not going the Extra Mile

My husband and I always have the Platter for 1 and always replaces one item. I don't eat mussels and always replaces it with Prawns. Wynand never has fish and replaces with squid heads. When the manager Ruan approached our table, he outright said this is the last time they do this, but we have to pay. We never paid previously for any replacements. He eventualy after much deliberation managed to void my R16 charge. His excuse is the system doesn't allow it. My husband was told his 250gr squid head replacement was going to cost him an additional R8. How rediculous. When the food came, the portion of his squid heads was the same as the original orders amount. he got exactly the same amount heads as I did. So where is his replacement. However, the fish was left off as asked. When our bill came, I was charged for the additional lemon Butter of R9.50 and Wynands Squid heads of R8 became R13. Ruan flat out refused to take the R13 off our bill. So at the end of this whole sorry exercise. Wynand actually paid Ocean Basket to take a piece of fish from his plate. Ruan's bad service experience has caused us not to ever return to Ocean Basket Upington. If I'm not mistaken, they are on their 3rd ownership and things never improve! Bad Ocean basket Bad.. Another manager took down our details and managed to get the butter removed. She promised the Owner a Mrs van Zyl would be phoning us, but to no avail. NO one has phoned my husband in the past 3 days.