No service bad attitude

on Friday 28/08/2015 my spouse nd i went to ocean basket in Newtown at about half 8:30 .when we got there it was full. however there was about four empty tables free. seeing that there was no one @ the entrance to Asher us in. we made our way to a table there. to my shock we sat there for about forty minute without anyone attending to us let alone acknowledge us. the funny part is that we where sitting right in front of the counter. while I advise my husband that we should leave. he then decided to call one waitress who was just passing by to ask what's happening. . the respond was one with an attitude the woman Saud she does not know because it's full nd they can't assist us. I'd this ocean basket different to cradle stone or Southgate or eastgate? is the service horrible because majority customer's r black? I am utterly disgusted at what happened there. I would also like an answer as to why open a brand restaurant if u can't keep its standards. I went Southgate ocean basket nag got better service.. management at Newtown retook your hiring critea or get enroll your employees on training courses for customer service