NEVER RETURNING TO OCEAN BASKET MALL OF AFRICA

Never returning to Ocean Basket, Mall of Africa...I had taken my wife and son for supper to OB, Mall of Africa and sat Outside which eventually turned out to be chilly. The waiter (Alfonso) seemed to be very lost and inattentive as he returned after very long duration's to see what we needed to order. I had to remind him to bring our drinks order. After sometime another waiter brings our Starter and our Main meal was brought some 15 mins later. During this interim, i had ordered 2 castle Lagers and both were tasting off, either due to expired batch ( No Batch number/expiry on the bottles) or storage in a warm room which makes the taste very malty. I did ask the waiter to call his manager and he did replace the Lager but with the same funny taste. I asked the Manager to taste it which he agreed to the funny taste as well so he replaced the lager with a castle lite, which also had a taste similar but not as bad as the Lager. My Family and I were awaiting for the waiter whom didn’t show up as we required condiments to which I had asked another waiter to assist. We required a doggy bag for my sons meal to which I had to asked another waiter as well, which by then made me furious with the service. I told one of the waiters please ask our waiter to get our bill asap as it had become cold and we needed to leave. When he arrived, I had asked him where did he go as I had to get service from other staff-no response from him. The tip was under 10% to which he says I need to give him a 10%, I told him due to his poor service he was lucky to get 80%, which he seemed very annoyed about. He takes the card machine and then swipes my card for the transaction 6 times, as he had no clue what to do with Network problems (twice with a an amount which exceeded my Total which I had written)the Manger was inside with the Owner (after i had inquired) did not pay any attention to us outside as we were the only table left and we were standing ready to leave in the cold I approached the manger and the Owner and explained to them this scenario to which they used another card machine. The Owner apologized in manner to which didn’t show empathy. I have been in the Food Industry and in managerial capacity for many years and this not how a Renowned Franchised Restaurant should operate. This Store needs Urgent attention from the Head Office. I will Never return to this Ocean Basket at The Mall of Africa, Suggestions to Seafood *****s, Try the Branch at Monte Casino...the best in Gauteng