Most appalling service Ocean Basket East London Beacon Bay

I am appalled by the service we received from the manager named Marvel at the Ocean Basket in East London. We requsted for a manager because we wanted to lay a complaint, we then sent the waitress that was assisting us to call him, as she has said that the Manager is a male(hence I'm referring to him)He then told her we should give him about 10mnins, we were so shocked the fact that a whole manager can make clients wait, we then requwtet for him again about 20mins later, he told the waitress again that he's busy eel have to wait, 30mins later we told the waitress we are going to leave without paying, with panic she went again to him and reported that, that's when he attended to u 30-40mins later. We laid the complaint still, had nothing to say after he just left back to his office. I am so disgusted the fact that as a Manager of such a big brand can be so inexperienced to that extent.We were a table of 8 and vouched that we WILL NEVER set foot at the Ocean Basket East London in Beacon Bay ever again. Ocean Basket needs to train their managers or else if you employ managers like that youl just be managing it to the ground.