*** service for the umpteenth time at this CAPETOWN WATERFRONT BRANCH!!!

*** service for the umpteenth time at this branch is just unacceptable in this day and age. With a problem taken up with our waiter(Ken), who was just another idiot that thought he could sweet talk me into not laying a complaint. Mr. Ryno (got the name from a Mr. Johan, who was very reluctant to give the needed information) ended up trying to understand, on his terms, as to why i returned a dish (shusi) to be sub standard. After a few up and down words, Mr. Ryno left looking unsatisfied that I didn't want an exchanged dish and in turn opted to share a meal with my wife and daughter. After concluding to have another draught beer, and asked the waiter to provide me with it, the beer never arrived and i opted to rather get the waiter to get me our bill and in the same time expressed my disgust over the ***, service in which no business can afford not to have any business or deal with a ****ing paying client in the way they did. In this event of me getting irate with Mr. Ken, a Mr. Johan got to intervene, hence the way the situation was handled and things was definitely busy getting heated over the *** service. Mr. Johan also ended up being reluctant to provide me with the proper information, as to contact head office to have their staff dealt with and wasn't keen to understand my irritation. Could someone please provide me with proof that the people in discussion got the proper remuneration for the *** way of handling the situation? Have their job appraisal readjusted demote or remove them from having to deal the patrons/customers make sure that they get proper training . . . . . For any idiot that wants to see, I have my proof of payment at the branch, and handwriting of Mr. Johan on my slip proofing the people in discussion was involved!