1 reviews | Active since Mar 2018
Horrific management at Ocean Basket Featherbrook Village
Second bad experience at Ocean Basket Featherbrook Village.
After terribly slow service, food order mess up and pathetic management s****s during our first visit a few months ago we vowed never to return to this Ocean Basket.
However tonight we decided to give them a second chance as its around the corner from our house. The food was incredibly salty!Truth be told it was bearable at first but got worse after every bite. We should of sent it back right away but my 19month son was very sleepy and in the end instead of making a big fuss we asked the waitress politely if the chef ever tastes his food, turns out they not allowed to. Which frankly I dont understand! Im not saying taste every prawn, mussel, calamari or fish you serve but surely if you serving a sauce that covers 90% of the food on your plate it should be tasted! This can make or break the meal you as a chef is serving!
Now the reason I wont be returning to this Ocean Basket and wont recommend it to anyone, is not because of the salty food. Rather because of the poor management. Not once during our visit did a manager pass by and on top of it when our lovely, enthusiastic waitress (who seemed like a trainee) went to voice our concern to her manager, he however continued with his stock take at the computer, shrugging his shoulders, not in the very least concerned about the fact that his customers were unhappy. In my opinion that place needs new ownership and management before I will be returning.
