He was not taken serious

I went for dinner at Ocean basket in Sandton. One of the waiters broke a glass which spread all over, as we were coming in with my man a small glass got into his eye, we never expected that a glass would break obviously, as we can through the strairs to the upper lever that happened. The waitress who was ushering us in asked if we are ok as she was asking she saw may man poking his eye she then asked if she's ok, he said no, there is a glass in my eye and I can feel it moving in my eye. She then went down with us and spoke to security to call the paramedics. That took about 10-15 minutes while 2 security guys tried to call with their (yoki talki) and that didnt help as they said the paramedic person has knocked off and the only option they have is the ambulance. We said dont they rather have a first aid kit and they said no. They took his details but never phoned, yesterday he got something from the chemist as suggested at the till but today he's going to the hospital and he's expected to report at work as he is a school teacher.. We are more concerned about the expenses that has to come from us whilst they took his details and remained silent. His number is ********** 381 or ********** 485 and his name is Abram Hlakudi.