Hazendal Ocean Basket

Went to Hazendal Ocean Basket and ordered Calamari strips grilled starter It was awful Chewed like rubber. I told the waitress who took it back to the kitchen for a replacement After a long wait I asked what was happening and she said the kitchen had said not to charge me I asked where the replacement was and after another long wait received a properly cooked dish but grossly over salted Again I sent it back Paid for what we had ate/ drank and walked out The waitress received a good tip and I explained that it was not her fault and my complaint was not about her The Somerset Mall Ocean Basket is first class so this is a reflection on a specific outlet not the whole franchise