For 3 unapologetically burnt items on three dufferent plates ... "because we are busy".

Ordered 2 prawn starters, kingklip and calamari combo, platter for one. The prawn were over-cooked and batter dark brown and hard, kingklip and hake were burnt. And they deemed it fit to give to custners. Upon complaining we were old thats the way it is and that they are busy today. ?