Food Poisoning Ocean basket Shocking customer service

We as a family went on a long deserved breakaway to Sun City(much needed) We only booked for 5 days a Monday to a Friday , only really leaving 3 days to enjoy as Monday and Fridays are traveling days . Tuesday 3 November we decided as a family to go to Ocean basket Sun city , well lets just put it wish we never ever decided to go . We were 4 grown adults with a 1 year old , we were looking at the menu and decided to go for the full deck platter R565 as it had everything from mussels ,calamari,fish and prawns . We enjoyed our meal but to our horror I heard my husband throwing up at 1 am that night , at first I thought oh no bug or something . But then not even 30 min later I heard my father in law throwing up in the bathroom next door to us . My husband then proceeded to say I think its Food poisoning , if so your turn is next . To my horror I then needed to use the bathroom while my husband was still occupying the toilet. Well lets just put it this way the rest of the night was hell ! Having to deal with coming out of both sides only having 2 toilets to share between the 4 of us was not a joke! My 1 year old then also threw up all over me and the bed covers . I was not impressed as we were all sick that night and got no sleep !! Wednesday we were all man down , from the shakes to the throwing up to the runs I don’t know what was worse! We lost an entire day as we were all too drained to do anything , all 3 of my family was man down in bed , I had a extremy cranky baby and was extremely mommy vas so I had no time to recover myself . My hubby then went to go complain to the ocean basket manager Steven At 10 that morning , he said he would call us back as he wasn’t sure the procedure or would get someone to see us at the unit . In that same breath he was saying did we not get sick somewhere else as if he doesn’t believe all 5 of us got food poisoning, all we had eaten that day was french toast and bacon then for lunch somethin light crackers , cheese and cold meats knowing we were going out that night. The afternoon came no one bothered to call or come see us so hubby called again at about 5:30 , he then proceeded to say that head office will call us . Head office then only called at 1.20 the following day , they then proceeded to say there is a procedure to follow and we all to go to a doctor ?? first of all we were all feeling so much better than the previous day , not to mention we only had Tuesday and today (Thursday )to enjoy ourselves at sun city . I refuse to go spend hundreds of rands to see some doctor to tell us we had food poisoning and no treatment for that . We had already went to go rehydrate , anti vomiting tablets and dirrahea tablets already so what was the point of wasiting our only day we HAD left to waste it going to a doctor. Our only request was to be refunded for the food that we spent . I could of gone as far as saying i want a fully paid night and day on them as i lost my one out of the 3 days i had to enjoy at suncity ! So i thought out request was only but rightfully . Head office then said the owner would call us . Its Now Monday I have heard from no one ; I am absolutely appalled by Ocean Baskets customer service and the way they dealt with this entire situation I get better service from Uber and Mr delivery complaints department when we get bad food .

OCEAN BASKET SUNCITY AND ALL THE OTHERs YOU SHOULD BE ASHAMED OF YOURSELVES AND THE SERVICE YOU HAVE PROVIDED YOU WILL NEVER SEE MY FAMILY BACK EVER !!

KIND REGARDS UPSET CUSTOMER WHICH YOU HAVE LOST