Fantastic service from Phelo (Manager, Ocean Basket, Woodlands)

I was recently sent (via SMS) an Ocean Basket Voucher to the value of R100 and after a challenging time at OB Time Square, I still wasn't convinced that it had been redeemed. (Their processes/systems aren't the best for supporting CX). This morning, I decided to check with the manager of OB Woodlands (Phelo) to see if the voucher had been redeemed. I assumed it could be as simple as entering the number into the system to check... but I was wrong. To check if the voucher had been redeemed, I had to purchase something and then the voucher number could be entered. (Makes no sense). Anyway, continuing my investigation) I ordered a Hake 100g Top for R55 and the voucher number was entered and it had been redeemed. I duly paid the R55 to conclude my transaction. Phelo was such a professional and pleasant person (an asset to Ocean Basket) that she also answered a number of queries I had with the Ocean Basket processes and the Ocean Basket APP. She's fantastic.... Not wanting the actual Hake (that I had purchased) I gave permission to give it to anyone of their choice.. It was worth the R55 to obtain the information I required.