Extremely Dissatisfied, OCEAN BASKET MUIZENBERG.

My husband decided to take us out for dinner this evening to the Ocean Basket in MUIZENBERG, Surfer's Corner.

a) When the food arrived it was just about warm, not hot as one would expect the food to be served at a restaurant. We had to ask for it to be reheated. Note at this point the restauarant was rather quiet.

b) Part of the platter we ordered were two fish fillets. Mine had a significant amount of scales and small bones in almost every bite, a rather unpleasant experience.

c) We had our toddlers with us and I desperately needed some wet wipes. After waiting for quite some time I had to get up to find wet wipes myself because the waiter wasn't coming by our table as a waiter usually would. When I asked the woman near the kitchen for wipes she was very obviously annoyed even though I asked politely. We also had to get up to find someone to give us the bill so that we could pay and leave.

The manager came by our table at the end of our meal to ask if we had a good experience and I kindly explained to him the above points. His response was "I apologise". He commented on point "a" and "c" saying that they are short staffed. He then commented on point "b" by saying that they receive the fish fillets in bulk packages and that they can't see the scales and bones with the naked eye.

Both of his reasons were terrible excuses in our opinion. We had to pay the full price and regret dining here . If you are short staffed and cannot run your establishment in a satisfactory fashion then quite frankly you either need to have a sign on the door to inform patrons of this beforehand or you should close your doors. After spending almost R500 on our meal we are so disappointed with the service we received and the absolute lack of accountability on their side.

Such a disappointment, Ocean Basket MUIZENBERG.