Disgusting Service Level and Attitude from a "Waiter"

I scrolled through Facebook last night and found extremely disturbing posts in response to a customer complaint lodged as a result of bas service. The poor service post did not really matter as much as the response from the said waiter that works at this establishment - Sean Wellen.

I am appalled to see that a waiter at Ocean Basket Jeffreys Bay, has the audacity to call out a compliant raised by paying customer. The attitude and the arrogance in which this was handled by the "waiter" is truly uncalled for and obviously a true reflection of the culture in this establishment. Why respond on social media, and why not simply apologize and say things like "lol okay I see u from Cape Town so u use to things being done fast...."

Is this how you as a company portray your reputation and train your staff? For one, the attitude speaks volumes, the arrogance, the spelling and the fami****ity with the said client is disgusting. This said water then continues to ensure he has the last say regardless of the clients defense in terms of the poor service delivered, which is truly disgusting and uncalled for.

Your Franchisee should be reprimanded for appointing said arrogant and *********** waiter and not the Manager who is now fired due to this incident where the waiter provoked the client.

I for one own a business and never in a million year will I ever, regardless on who is right or wrong reprimand a paying client / patron. It is unheard of and ********* to say the least. The waiter should be fired as he provoked the entire incident ON SOCIAL MEDIA.

If the client / patron is unhappy with the service received they have the right to mention this on any given platform as we as clients pay for the salaries and for the service or lack thereof.

When we go for lunch or dinner, we go there to unwind and de-stress, regardless of how long we sit at a table before ordering anything.

The owner of the franchise should be reprimanded and schooled on effective business protocol and should be re-trained on providing satisfactory customer service regardless on the circumstances, not the Manager.

Not even 24 hours later, a post is placed on Social media again wherein the are looking to employ a Manager at Jeffreys Bay OB. What type of business etiquette do these people have here, and what type of example to they set?

I for one would NEVER eat there, nor would I even apply for a job at OB Jeffreys Bay as it is clear that this is a Gestapo like attitude where the "waiter" dictates how your business is run and managed.

This is in exceptional poor taste and we as paying patrons have the RIGHT to complain if we dont get the service we pay for.

Shame on you OB for entertaining this type of behavior's and lack of Customer Service etiquette!!!