1 reviews | Active since May 2016
Disgusting service
I can't believe what had transpired last night at this branch. So yesterday our family of 18 had decided to have supper at ocean basket at the V&A. The restaurant was very busy, and we told the manageress that we are fine with sitting down outside. Mind you, we had a 4month old baby and 10 month old baby with us. We proceeded to the outside seats, placed our orders and then after an hour the restaurant started getting empty. Glancing through the window from the outside we had witnessed that a big group amount of people was leaving and the restaurant was also closing. When my father had asked one of the waiters if it would be ok, if we moved inside as it was a bit cold especially for the little ones. The waiter said we may come inside. Once we proceeded to sit down, the Manager Neels came to our table and got so upset and demanded us to go back outside. We then asked what the problem was because the waiter said it was fine, Neels the (MANAGER) said he didn't need to explain to us, we MUST just go back outside. He was so rude and arrogant we were all sitting in disbelief I cannot for the life of me believe that a manager would treat his customers like Garbage. After we got up he pushed the chairs abruptly. Even when he walked away the look we got from him was Terrible. he is not in the position to be a manager and neither does he have the customer service skills to work with clients, Just for the way in which he had treated us and the way he was pushing the chairs around demanding us to sit outside. I'm not sure if this Guy has anger issues or personal problems at home. and because of his attitude your first customer will certainly be your last customer get rid of this manager because he steering this establishment into an iceberg.
