DH
Danny H

1 reviews | Active since Mar 2015

01 Mar 2015, 20:12

DISGUSTING SERVICE

To Start my Family and I are regulars at this restaurant and must say the service is getting worse every time we go there. My last 3 visits there could not serve us Castle Draft, when i enquired i was told only the days I choose there is no Draft this was said with an attitude by the so called manager (Peter). I notice that there is a high turnover with the Managers and don't think the replacement manager have any training. Beside no Castle they also ran out of the following mussels, rice, Hake and stir fry some of the other items that ran out was got locally from non franchised outlets.<br> The ownershareholder (David) was present and blamed his managers for incorrectly ordering the supplies. He did not even try to make any effort to pacify the situation and offer us any alternatives. Peter was so arrogant when i mentioned that i was going to take the matter with the head office he was going to give me the number, seems like he does not care and is therefore not capable to be a manager with such attitude. the chairs were also filthy. Feel sadden that we always enjoyed Ocean Basket Food and hospitality by previous managers and other places. We always felt like fami

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