Disappointing Experience

We regularly eat at the Windmill Casino Ocean Basket, so we have specific expectations of a meal there. On Sunday night we arrived and ordered drinks and food. A number of things went wrong: after initially receiving our drinks we did not see our waiter again for an hour, so we sat without anything to eat or drink for too long. Our food order took an hour to be served, this after we enquired from various waiters 3 times. We were offered no bread rolls as per usual because they had run out, but were told to order starters if we were too hungry to wait. (This happening 40min after placing our mains order). When the food eventually arrived it was cold, in fact we demonstrated to the manager how comfortably we could hold the pans in our hands. The rice and stir fried veg was dried and withered. No sauce was served with my meal and I was nonchalantly infomed by the waiter that they had run out of sauce. No effort was made to replace it with something else. We called for a manager and explained all of the above. Nicky was not bothered to offer to reheat our food or get us anything else to drink. No wonder the waiting staff have such a lax attitude with such a casual manager.