Customer NOT 1st priority!

Ocean Basket TableBay Mall - and any other of that matter will not see us a customer anymore. We arrived 17:20 placed our order 17:40 and walked out without a meal to our table around 19:20. We realised something was off when the table next to us received their food (they arrived around 17:35), so either the waiter neglected to place the order, or the meal was misplaced. We were gracious to wait the 5 minutes the waiter asked us to do but left after paying for our dinks after nothing arrived 5 minutes later I then logged a complaint on the OB website and received a call from the customer care a day after the incident. I explained the situation an all I got was - Apologies for this Sir we will take this up with the Manager of OB TableBay Mall and ensure they implement better processes. Upon my question if they have any interest to make our next experience to OB any better, she said that they do not compensate the client for any poor experience received. Upon my question is she then Ok if OB loses me as a regular client, I just got the "sorry about this” answer - so here OB you have just lost a regular client on the principle that it is more important for you to fix your business process than to keeping your clints happy. Finally, I have asked the Lady from customer support if I can post this in Hello Peter and she was 100% fine with it.