COMPLAINT NOT ATTENDED TO PROFESSIONALLY BECAUSE OF **************

Thursday night my family and I decided to go to Ocean Basket to have dinner there. A waiter came and assisted us with our order and as usual for starters we ordered a garlic bread with feta dipped in a sauce. The waiter brought the starter and to our surprise, the garlic bread was stale. We only ate about one slice of the garlic bread, the kids couldn't even chew the bread. When the waiter brought our main course we brought it to his attention that the bread was stale and the first thing he said was that the bread was baked in the morning and he doesn't understand why we saying the bread is stale. He walked away and after a while came a gentleman and said that our waiter told him that we are complaining, mind you no introduction or proffessionalism. I explained to him that the bread was stale and he seemed surprise and his exact words were "i've had customers all day long ordering the bread and no one complained" i was stunned! I then requested that he takes a bite of the bread and tell me what he thinks, well he refused and kept arguing with my husband over the stale bread that he doesn't understand why we are the first to complain. he then proceeded to ask us what must happen now? my husband offered to pay for the bread because we felt as though this guy thinks that we are complaining just so we could ditch from paying a mere R50 for the bread, my husband said to him nothing must happen as we were just bring this to your attention and we will pay for the bread. As he walked away he said he will remove the bread from our bill but my husband insisted that he leaves it on and we will pay for it but they argued over that too. I must say this manager of yours Lethabo I think that's his name, he is driving that place to the ground. No customer centricity, no sense of urgency and he thinks that people complain just to avoid paying. To prove to him that our complained had nothing to do with money but that as customers we are unhappy that bread was stale, we settled our bill with over R170.00 more! I must say this was my first bad encounter with Ocean Basket and hopefully my last one as we have decided as a family that we wont be going to Ocean Baset anymore because instead of your complaint being considered you are instead interrigated like a ********, i mean no apology nothing! This is honestly a concern, that one of your own would treat you like a ********,I SAY THIS AGAIN LETHABO THOUGHT THAT WE WERE COMPLAINING BECAUSE WE DIDN'T WANT TO PAY FOR THE BREAD OR THAT WE DIDN'T HAVE MONEY TO PAY FOR THE BREAD. HIS ATTITUDE SAID IT ALL. I will be spreading the word on social media because the experience that we had was too bad and its sad reality that as a black person your complaints are never considered and you constantly have to prove yourself.(I JUST HAD TO PULL THE RACE CARD BECAUSE I FEEL THAT I WAS TREATED THE WAY I WAS BECAUSE OF THE COLOUR OF MY SKIN)