Bad Sunday Service

Mall @ Reds Centurion. 3 of us decided to go for lunch on Sunday , it was busy, I get the Lunch rush hour time., no problem. but no-one bothered to help us at the door to advise to wait, we waited any way for help ....then 3 clients left from the balcony , so I asked the cashier on duty at around 2pm (male)please check if there is a table outside some clients left....He decided to tell me to go check myself - I am not staff, I am a paying customer, also I wouldn't ask someone else to perform my duties at the office.