Bad service. No explanation given.

1 March 2025.

Good evening.

I hope you're doing well.

We had a bad experience at Blue Route Mall branch today.

We had guests from Colombia visiting us and we decided to take them to your restaurant.

I'm not sure if you were short of staff or what was the problem but when we arrived quite a few tables were dirty. We wanted to sit outside so we waited for the waitress to clean the table for us.

After waiting a few minutes we decided we will rather go and sit inside and find a clean table.

We sat, we wanted to order ****** beer. There was no ****** beer. Then peach, no peach. So we eventually got something that was available.

We also got news that there was no starter rolls. Serviettes came to the table wet in the glass. We had to wait for forks.

The food was OK. Not up to standard but we had a good time despite the issues. Our waitress also tried her best to help us which I appreciated.

Some of the staff was very irritated and weren't helpful when we asked for cutlery.

That was our experience in a nutshell.

We haven't been to Ocean Basket in a very long time.We would've gone to Spur opposite but we chose this restaurant to our disappointment. Drove all the way out of Grabouw to meet with our friends. We did not speak to a manager on site as we didn't want to make a scene infront of our guests and because of the shortage of staff everyone was already irritated with us the moment we walked in. *********** Above message is the message I sent via Facebook inbox. I didn't want to make this a public message because I didn't speak to a manager on site I felt like I need to give them a chance to explain themselves....

I received an automated message back to say that they are sad I wasn't happy with the service and they would like to invite me back. I need to load proof that I was there and write my review on the forum which I did the 2nd of March.

A lady called me the 5th of March. She basically read my review back to me and then she said thank you for my time and that I wrote them a message to tell them about the problem. When we go back we need to do another review so that they can know if there was any improvement... Seriously? Who would want to go back to this restaurant if this is the service you receive?

I was waiting for this lady to atleast give me an explanation of why we were treated in such a bad way after investigation but it sounded more like they are use to receiving complaints.

We are really disappointed. I think I remember why we stopped going to Ocean Basket now...