BAD SERVICE MALL OF AFRICA

I thought a night out for sea food would be a perfect closure for the day before public holiday at Ocean Basket Mall of Africa with friends. I took my fiance for dinner with two of my friends to join us there and when we arraved we where greeted by a friendly trainee (Gerald) who set us outside. As we where about to ask for drinks, a group of waiters that where just standing there not greeting us started talking in their language that we can here that '' Why did Gerald sit us down, He is lastig, annoying. Then one waiter by the name Precious told him and us the kitchen was closed for business. I have eaten here before and closing time is 10:00pm. We arraved at 09:00pm. Gerald walk in to find out if this was true, Precious then stoped us and told us that the kitchen is open we can sit. Is this how black people must be treated when walking in to OB, my fiance was not happy about it and asked why did she tell Gerald the kitchen was closed. She stated that '' No it is not closed I was talking to him''. We have never been so humiliated like that in front of customers. Gerald cameback and told us that he just confirmed that the kitchen is open we can sit. We where just out of words and just told him we are not eating there anymore. Andreas the manager was just there, but he did not understand what was happening, he told us to come in but we where just not happy about the whole service we received and had to get lunch from Rocomamas and cancelled the two friends that were 10min away. I am realy disappointed on OB Mall of Africa. I drove from Norkem Park for this.... We normaly go to Cashier's Palance, but thought, let us just change scenery. Gerald was his first day, found out after our meal around 09:58 outside the park. He is a brilliant guy and really need a chance Precious and the other waiter are just rude and ******. I paid an amount of R450 including a tip for Rocomamas that I did not plan to eat.

Unhappy sad and angry customer

Themba Nkosi