bad service

ocean basket centurion mall, what bad service I experienced on sunday, waitress by the name of Zanele, I even asked to speak to the manager, he failed dismally to address the matter, after the waitress was bashing me in front of the manager and he failed even to call her to order she went on and on and it was a back and forth back and forth altercation, he just sat there and watched as if he was bored by me being a "difficult customer", I am so disappointed, not even a lousy apology, I hope they do better before the business collapse