Bad experience at Ocean Basket Rustenburg

We were a group of four who ordered drinks and a starter. We had to try and get hold of the waiter who ignored us, he didn't bring our rolls or the starter or took our orders for the mains. Finally we tracked him down and re-ordered our starters. Our rolls arrived, completely dried out in the microwave. We sent it back and he brought it again, exactly the same over heated rolls.9 At least this time it was not his mistake, but the kitchen personnel). We sent it back again, giving up hope for a fresh roll. Our mains arrived, hake overdone, chips not fresh. We decided to just pay an leave. The owner actually came around to ask about the experience and we honestly told her that it was not up to standard. She shrugged it off ... We paid our bill and decide not to go back again. A truly bad experience with guests that we took out for lunch. Can it be so difficult to just provide fresh food, well prepared, it you are a franchise with many years of experience?