Bad Attitude from Manageress

Tuesday this week I phoned Ocean Basket Harbour Island to make a reservation for 4, for mothers day, but was told no reservations could be made, first come first serve. Arrive 11.45 today in order to get a good seat, found a lovely sunny spot outside only to be told my the manageress Sousa that the table was booked. I enquired why I was told no bookings would be taken, she told us we would have to find another place as it was booked and that was that! Then our waiter requested if we could keep our cutlery and glasses as there would not be enough, and if we did he would personally have to wash them ..therefore he might run behind on his orders. Anyway an hour later guests arrived and took the table I wanted. When paying the bill, Sousa collected our payment, and once again I asked why we could not make a reservation and yet a specific table was booked for 5 guests, her response was I have to look after my regulars. How would you know we are not? Well we certainly won't be from now on. One more thing as a manageress surely you would cater accordingly for mothers day and have enough cutlery, if it was my restaurant and your attitude today, you would be looking for a new position.