IH
Ilana H

1 reviews | Active since Nov 2018

14 Nov 2018, 19:40

Avoid sushi from Ocean Basket North Riding at ALL costs

I would like to share my absolute disgust in Ocean Basket North Riding Square as well as Ocean Basket Head Office. I really wish restaurants would consider taking responsibility for their poor food quality instead of passing the buck. I ordered sushi via Mr. Delivery and when the order arrived, the tuna was off. The colour was grey and the smell when opening the box was rather nauseating. I have 3 witnesses that will 'testify'. The tuna at this stage was mixed amongst the other sushi I ordered and I called to complain. Eve, the manager on duty at the time said she checked the tuna and agreed that is was off, apologised and offered to send more. At this stage it was 9 at night, I was starving and was not up for even trusting any of the food quality to come. I would also need to wait another hour and that was just not on. I would prefer not to be poisoned. I never ate any of the sushi and discarded it all. I even have a video of discarding the sushi in case I was not believed. I demanded a refund. Because I ordered it via Mr. Delivery, Ocean Basket passed the buck again and said I need to take up my complaint for a refund with Mr. Delivery. HOW Mr. Delivery is responsible for poor food quality from a restaurant is beyond me????? Anyway, I called Mr. Delivery, had poor response from them too. I posted a complaint at Ocean Basket Head Office and they seem to not take me seriously. The owner of Ocean Basket North Riding Square, Tony Fernandes, called me. He stated that the tuna I was sent is how he received it from head office and it normally looks like that (grey and smelly??) - so this means that the tuna is grey and off??? He took no responsibility for his poor quality food and offered as a courtesy to only refund me for the tuna, "although they don't normally do refunds" I am so super offended. Pass the buck. Don't take responsibility for sending out food that can potentially poison a person. He thinks he is doing me a favour???? Never - all my food was contaminated. I expect a full refund for my meal which came to well over R400. What will it take for people just to admit when they mess up??? Ocean Basket has lost a customer as a whole - I will never set foot in any branch anywhere in this world. I will also most definitely be sure to let all my friends know to avoid Ocean Basket at all costs. I will also be sure to post the pictures and video on my social media to ensure my friends and family are warned. Most disgusted.

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