Appauled by filthy cutlery and bad sushi with Strings of Cloth

I visited the monte casino ocean basket many times and recently tried out their new location outside of monte casino in the open area. The waiters are excellent but I complained 3 times about the same issue and nothing was done hence I decided to write a complaint. Yesterday at around 3pm I took my wife for late lunch and as usual ordered sushi and x2 mains plus a bottle of wine. The sushi arrived about 5minutes later which was extremely quick however it wasn't a surprise or a good thing when the Maki and salmon rose were covered in what seemed to be cloth hair and the presentation of sushi was sloppy, not covered through not to mention when I found myself chewing rice and a tiny piece of cucumber which should have been a salmon/crab California roll with avo. I then complained to the manager Bruce and asked him to call the owner or manager before I leave as it is the 3rd time I bring the same issue to their attention and all they can say is sorry. They spoke off some staff movement from Airport ocean basket to monte casino branch etc which really is not my concern. The reality is it takes 7 years for a sushi chef to just learn to make rice so if the right staff are not employed then in my opinion ocean basket should not serve sushi. I then found a teas**** given to me with spit, a piece of staw paper and thumb prints which was a complete put of the entire experience. I complained again and said that is unacceptable and filthy. We find ourselves loving the food/main meals but it is disheartening that 3 times over to complain and this to happen again!!! shocking and unacceptable