Appalling service from waiter/manager

A few days ago my family and I visited Ocean Basket (Gold Reef City Casino) and I must say, what was supposed to be a lovely dinner was ruined by the service we received at the restaurant. I must add that both waiters and the manager refused to give me their names therefore, they cannot be named or identified.

The service was in short terms, revolting. I have never in my entire life received drinks and food so unhurried. We witnessed families come in after us, eat and leave before we were served our drinks or food. The food took over an hour to arrive which is beyond unacceptable.

The waiters kept dishonestly telling us that the food is on its way when I’m face it was not even near ready. We were told what we ordered took a bit of time to prepare but I find that inexcusable because the restaurant was three quarters to half empty. I can only imagine the chaos and horror one would experience when the restaurant is at full capacity.

The mere fact that we had to constantly remind the waiters to “please bring cutlery”, “please bring the lemon butter sauce”, “please bring the rest of the order” eventually got very tiring and frustrating. In addition to that, the manager tried to gaslight us by informing us that starters such as sushi take time but that has never been the case with the high-end restaurants we frequent. Starters should never take over an hour, but it was disappointingly the case yesterday.

This is not the kind of service my family and I are used to and it is something we will never accept a day in our life. Our experience at Ocean Basket yesterday was horrific and I do not see us ever visiting another one of your restaurants again. The company needs to train their staff better and allocate capable and competent people to the correct positions otherwise you will see yourself losing a lot more customers.