Absolutely terrible service

<p>We stop in Lichtenburg yesterday afternoon (02/04/2017) at about 15:30. I called ahead of time to make a reservation for 14 people at ocean basket. We got there and our table was ready in a separate room which was awesome as we were 14 ladies who came from a church gathering and was very hungry. The waiter (Kefilwe) came at about 15:45 and took our orders and drinks and after about 15 minutes she brought our drinks. And then the wait started. Half an hour later no food and no waiter. 45 minutes later no food no waiter. And then the power went off. We ask the waiter and she told us that someone left to go and buy electricity. We asked the waiter about our food and she said that there is a gas stove and the power failure won’t affect our food. But after an hour we still did receive any food. We started complaining and after an hour and half of just sitting in ocean basket we only received our food. But then everyone’s food was cold. Like cold from the fridge. One lady order the trout and they brought her salmon, without explaining to her that they are out of stock on the trout, asking if they please can replace it with the salmon. They just replaced it and gave it to her. My food (platter for 1) was cold and I send my whole plate back for them to heat my food. And then I waited for another 20 minutes while the others ate heir cold food. The waiter came back to check on everyone and I had to ask her where’s my food. She looked so shock that I didn’t have any food. She went back and 10 minutes later I received my warm plated of food. I started eating and my grilled hake was under cooked. I send it back with her to have it fried and she brought back 2 other pieces of friend hake. I thank her but then I started eating my prawns and they were raw as well. They were hot from the grill but still raw. I showed her and send my whole plate back. I will never go to Ocean Basket Lichtenburg again. The manager Shadrack was very apologetic but still the service was unacceptable. He offered us aR200 discount plus a R200 voucher. None of us was happy with the service or the food. We didn’t pay him the full price of the bill as the food and the service was absolutely **** and pathetic.</p>