ABSOLUTELY DISGUSTED.

I placed an order by mistake on the app. I then requested to cancel the order because the restaurant was not available for delivery but for collection only. I called the call centre to notify them of this. The consultant put me on hold and then reverted saying the restaurant (Ocean Basket, Southgate Mall) cannot refund me because they are already preparing the food. What despicable treatment is that? Am I not allowed to make human error? Im am totally disgusted at them as a brand. Im now being told I can only get 50% of the total money as my refund. I will never use MRD again. Uber Eats will always be bigger and better than them.