Ocean Basket Haasendal Gables
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Ocean Basket Haasendal Gables
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '26 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
LILIOSSAH M
1 reviews | Active since Sept 2017
16 Aug 2026, 20:21
Extremely Disappointing Experience – Ocean Basket Haasendal
We arrived at Ocean Basket Haasendal at 19:20, 40 minutes before the advertised closing time of 20:00, to order takeaway. We were told they could not assist us because the grill had already been switched off. There were still customers eating inside, and after we left, Uber Eats was still accepting orders from the same restaurant. If the kitchen stops taking orders before 20:00, this should be clearly communicated. Customers should not be turned away during advertised operating hours while online orders are still being accepted. This was extremely disappointing and unacceptable customer service. I expect Ocean Basket to investigate the Haasendal branch and provide an explanation.
Helpful (0)
|Replies (0)LM
LILIOSSAH M
1 reviews | Active since Sept 2017
16 Aug 2026, 20:21
Extremely Disappointing Experience – Ocean Basket Haasendal
We arrived at Ocean Basket Haasendal at 19:20, 40 minutes before the advertised closing time of 20:00, to order takeaway. We were told they could not assist us because the grill had already been switched off. There were still customers eating inside, and after we left, Uber Eats was still accepting orders from the same restaurant. If the kitchen stops taking orders before 20:00, this should be clearly communicated. Customers should not be turned away during advertised operating hours while online orders are still being accepted. This was extremely disappointing and unacceptable customer service. I expect Ocean Basket to investigate the Haasendal branch and provide an explanation.
0
Replies (0)KG
Kelvin G
1 reviews | Active since Jun 2026
22 Jun 2026, 18:56
Bad Service
We arrived at Ocean Basket Haasendal Gables at 12:50 on Sunday 21 June 2026 with my 94 year old aunt for lunch. Ordered our meals immediately so not to keep her waiting. We were ignored by all staff for an hour. After waiting an hour and a half, I asked the manager why are were waiting so long for our order. He then apologized and said that the calamari was a hold up. There were other patrons that was also upset with the service.I am not sure how long they waited because we left without eating there. I will never go to this Ocean Basket again.
Helpful (0)
|Replies (0)KG
Kelvin G
1 reviews | Active since Jun 2026
22 Jun 2026, 18:56
Bad Service
We arrived at Ocean Basket Haasendal Gables at 12:50 on Sunday 21 June 2026 with my 94 year old aunt for lunch. Ordered our meals immediately so not to keep her waiting. We were ignored by all staff for an hour. After waiting an hour and a half, I asked the manager why are were waiting so long for our order. He then apologized and said that the calamari was a hold up. There were other patrons that was also upset with the service.I am not sure how long they waited because we left without eating there. I will never go to this Ocean Basket again.
0
Replies (0)OE
Olivia E
1 reviews | Active since Jul 2012
10 May 2026, 13:07
Bad service on Mothers' Day at Ocean Basket Haasendal
Exceptionally bad and disappointing service on Mother's Day. For Mother's Day, the restaurant offered a free Marcel's ice-cream to the first 50 moms visiting the restaurant. When they brought the Marcel's ice-cream stick to the table, we opened it and the stick was not in the ice-cream, and the contents looked like it had defrosted/melted and was refrozen. I asked the manager, Riaan, if we could get a new/different Marcel's and he said unfortunately not because it is a free promotion. He said he could bring a s**** and we could eat it on a plate. I have been a patron of OB Haasendal for years. I was shocked and disappointed by the manager's attitude. It is Mother's Day and for mothers to be offered substandard, broken ice-cream on Mothers' Day - what an insult. OB Haasendal - you need to do better. And you need to train management on customer service. Shame on you for your poor treatment of patrons on what is meant to be a special day.
Helpful (0)
|Replies (0)OE
Olivia E
1 reviews | Active since Jul 2012
10 May 2026, 13:07
Bad service on Mothers' Day at Ocean Basket Haasendal
Exceptionally bad and disappointing service on Mother's Day. For Mother's Day, the restaurant offered a free Marcel's ice-cream to the first 50 moms visiting the restaurant. When they brought the Marcel's ice-cream stick to the table, we opened it and the stick was not in the ice-cream, and the contents looked like it had defrosted/melted and was refrozen. I asked the manager, Riaan, if we could get a new/different Marcel's and he said unfortunately not because it is a free promotion. He said he could bring a s**** and we could eat it on a plate. I have been a patron of OB Haasendal for years. I was shocked and disappointed by the manager's attitude. It is Mother's Day and for mothers to be offered substandard, broken ice-cream on Mothers' Day - what an insult. OB Haasendal - you need to do better. And you need to train management on customer service. Shame on you for your poor treatment of patrons on what is meant to be a special day.
0
Replies (0)