Pathetic Service

<p> </p> <p>Visited occasions dressin canal walk on 16 December 2016 and purchased a dress to the value of R1300.00. Had it on the same night for an event and noticed Stiching came lose.Went back to store on the 17th December 2016 to ask if the can Please can you fix it as soon as possible would like to wear it for Christmas , i was told by a Sales lady Tall White Lady advised me they can’t take in my dress for fixing , I need to follow procedure to email Ari and wait for response, which I did,</p> <p>I emailed him twice no response, I contact theother branch spoke to Ruby on the 19th December2016 and said she is not sure where (Ari - The Boss )is or if his in the country, but she will speak to the Manager in Canal walk branch and they will give me a call, received no phone call.</p> <p> </p> <p>I followed up today, 22nd December spoke to Ruby she will speak again to the Manager, I called the canal Walk Branch and spoke to Nandi. As per Nandi there is no refunds. i asked told her then they need to fix the stiching , she told me they can’t fix it either, but the fact is I paid R1300 for the dress, it’s not Cheap. Ibought it at their shop.</p> <p> She will recommend me to someone who can fix it. Unacceptable.</p> <p>Their service is Horrible. In fact the worst, their home page speaks about elegance, their team is able to adjust, redesign and how they can adjust etc they don’t stand for that, my dress is less that 2 weeks old.</p> <p>Thanks Hello peter , hope you can expose them .</p>