Shocking Customer Service – OBC Wonderpark

Shocking Customer Service – OBC Wonderpark

It’s honestly shocking how OBC treats its customers.

At the Wonderpark branch, the in-store music was so loud it was nearly impossible to think or speak, let alone make a phone call. I submitted a formal complaint hoping for constructive engagement.

Instead, I received a cold and dismissive email from Robbie Capazorio, a Business Development representative at OBC Head Office. He brushed off my concerns, claimed the issue was “resolved” (without any actual changes), and imp**** my complaint was “unfounded.”

If this is the tone OBC uses to address real customer concerns, it says a lot about how little they value client dignity or comfort.

Poor experience, poor service, poor attitude. Do better, OBC.