1 reviews | Active since Mar 2013
Terrible Customer Service from new Management
<p>I purchased two new water dispensing machines from the Oasis Water, Elarduspark on Friday, 23rd September 2016 and requested an invoice - i have been trying for 2 weeks now to get hold of Leonie Bredell (new manager), she is ignoring messages i leave at the shop , as well as on her cell - requesting my outstanding invoice. She does not even bother to call back or reply to any emails sent either.</p> <p>This is poor service - especially from NEW MANAGEMENT!!</p>
Good morning Rondelisa,
We take note of your complaint and will look into this matter without delay.
We will be in contact with you again shortly and thank you for bringing this to our attention.
Warm regards
Oasis Water Head Office
Customer Care
Good morning Rondelisa,
We take note of your complaint and will look into this matter without delay.
We will be in contact with you again shortly and thank you for bringing this to our attention.
Warm regards
Oasis Water Head Office
Customer Care
Good day Rondelisa,
Your complaint was discussed with the franchise owner; Leonie Bredell.
Your purchase was a credit card transaction during which you received a cash register till slip and credit card slip with the company and VAT details. We, Oasis Water and Leonie Bredell; franchise owner apologise for the delay in receiving the additional tax invoice as requested to support your transaction.
We are finalizing this matter and thank you for your support and time taken to engage with us.
Warm regards,
Oasis Water Head Office
Customer Care
Good day Rondelisa,
Your complaint was discussed with the franchise owner; Leonie Bredell.
Your purchase was a credit card transaction during which you received a cash register till slip and credit card slip with the company and VAT details. We, Oasis Water and Leonie Bredell; franchise owner apologise for the delay in receiving the additional tax invoice as requested to support your transaction.
We are finalizing this matter and thank you for your support and time taken to engage with us.
Warm regards,
Oasis Water Head Office
Customer Care