1 reviews | Active since Jan 2016

13 Apr 2016, 17:49

Bad customer service

I am soo disapointed with the service that i got from oasis water witbank in reyno ridge centre today(13/04/2016).I arrived at the shop there was no one at the till point except the guy who was waiting to be assisted with the 2 juices that he bought.the guy that usually fill up the containers came in and took my container.Only after the that the woman who operates the till point came in.went to the till,did not bither greeting us and decides to ring the guy's juice plus my water.To his suprise the guy asked how much is the juice,with a feeling of disgust in her voice she rep**** \the price is at the fridge\".while the guy was busy checking the price i told the woman that the water is mine,she went up the wall screaming why didnt \"you\" people say so.Then i asked her was i suppose to shout \"please dont ring the water?why didnt she ask us?then she started shouting in afrikaans.next thing when i leave she starts taking pictures of my car!!!as i was leaving some guy said that woman is always like that to black customers.like really now,we are buying the damn water we not asking for free!!!i am never buying my water at that shop again!"

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Replies (1)
Oasis Water
Oasis Water's reply13 Apr 2016, 18:28
Official
Hello lisadini,

We take note of your complaint and can assure you that we will fully look into this matter. Shopping at any one of our stores nationwide, and beyond our borders, should be most memorable with exemplary customer service being experienced first hand.

We do not take complaints lightly and place tremendous value on each and every customer who visits our stores.

Our Head office will be in telephonic contact with you as well.

With warm regards

Oasis Water Head Office
Compliance Department